Practice Charter
Rights and Responsibilities
Patients will be treated with respect and courtesy at all times and the practice staff expect the same in return.
We support the NHS policy of zero tolerance with regard to abusive behaviour. Anyone attending the surgery who is verbally or physically abusive will risk removal from the practice list.
Complaints
and Suggestions
If you have a comment, suggestion or complaint, please either speak to a member of our reception team or one of the partners or put it in writing to our reception manager, Ann Murray. A complaint will be acknowledged within 48 hours and a full response within 10 working days.
Freedom
of Information - Publication Scheme
The
Freedom of Information Act 2000 obliges the practice to produce a Publication
Scheme. A Publication Scheme is a guide to the 'classes' of information the practice
intends to routinely make available. This scheme is available from reception.
Personal Health Information
Patient's personal information is held in confidence by the practice.
Occasionally the practice collates statistics to support audit and research. This information is anoymous and used for audit purposes only. Any request for information regarding a patient has to be accompanied by a signed authorisation form the patient concerned. We are registered under the Data Protection Act 1988.
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