CLINICAL
TEACHING AND TRAININGThe practice is committed to training and education. We are a fully approved training practice for GPs completing their training - the GP registrars who will spend a year working with us are fully trained doctors who have already worked for at least three years in hospitals before entering general practice. We also teach medical students from Imperial College Medical School. We do ask for your help and co-operation in this area, but if you feel you would prefer not to have a medical student sitting in during your consultation, your request to see the doctor alone will be accepted without question. Occasionally we video-record consultations for teaching purposes and to provide us with feedback on our consultation skills. However, this would only be done with your prior knowledge and consent. OUR RECEPTION TEAMThe reception manager is there to ensure that the practice runs smoothly and all our patients get timely and appropriate access to a health care professional most appropriate to their needs. She is supported by a fully trained reception team - they are there to help you and are acting on instructions from their manager and the partners in the practice. Please help them by understanding the problems they sometimes face when trying to please everybody. Please be assured that any information discussed with them is strictly confidential. THE PRACTICE NURSESOur practice nurses are fully qualified in all the traditional nursing skills including dressings, stitch removal, injections, travel vaccinations, cervical smear tests and ear syringing. They are also specially trained in the care of problems such as diabetes, asthma, blood pressure, wound management, ulcers and contraception. The nurses are supported by a trained health care assistant and phlebotomist (person who takes blood samples). THE DISTRICT NURSESThe district nursing team is managed by a senior nurse who is supported by a team of 3-4 fully trained community nurses. The team provides high quality nursing care for housebound people. Important roles they fulfil include: • Caring for the dying patient at home • Promotion of continence • Management of patients with leg ulcers and wound care • Management of medication • Carer support • Pre- and post-operative management • Rehabilitation after hospital admission • Management of housebound patients with diabetes, high blood pressure and lung diseases You can contact the district nursing team directly on Telephone: 020 7795 8423 (Voicemail) or 020 7795 8424. Please leave a message and they will call you back. THE HEALTH VISITORThe practice has an attached health visitor with her own office in the surgery. She has expertise in all aspects of the care and development of babies, in particular with feeding problems, and children up to the age of 5 years. The baby clinic (Wednesday afternoons) is run by the health visitor in conjunction with Dr Chua. The health visitor can visit families at home if necessary. The direct contact telephone number for the health visitor is 020 7795 8400. DIETICIANThe practice is able to offer appointments with a highly trained dietician here in the surgery. There are set guidelines on who they feel they can help most so please make an appointment with your usual doctor or the practice nurse if you feel referral might be helpful. (The dietetics service may feel you would benefit more from joining one of their groups and will advise you accordingly.) Alternatively, your doctor or nurse may suggest to you the benefit of seeing the dietician. COUNSELLING/PSYCHOLOGICAL TREATMENT
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