National GP patient survey Posted or Updated on 15 Jan 2024

The National GP patient survey was carried out in 2019. 433 surveys were sent out, 115 surveys were sent back, making the completion rate 27%. For the full report please see the link below:

www.gp-patient.co.uk/report?practicecode=E87701

Thank you to everyone who took the time to complete the survey.

Practice overview

Where patient experience is best

68% of respondents usually get to see or speak to their preferred GP when they would like to
Local (CCG) average: 53%National average: 48%

93% of respondents describe their overall experience of this GP practice as good
Local (CCG) average: 85%National average: 83%

92% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment
Local (CCG) average: 85%National average: 87%

Where patient experience could improve

70% of respondents find it easy to get through to this GP practice by phone
Local (CCG) average: 83%National average: 68%

64% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)
Local (CCG) average: 73%National average: 78%