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Friends and Family Test 2019 Posted on 3 Jan 2020

The Friends and Family Test is a feedback tool that you can use to suggest improvements or encourage the staff at the Abingdon. It is available as a Paper copy available in Reception and through SystmOnline or this web site (see Home page). Please ask at Reception for further details.

Thank you for all the feedback both positive and negative for January, February and March 2019.

Friend and Family 2019 (Jan, Feb, March)


good, serious and quick service, good staff

The doctors are excellent and the staff are efficient and friendly

As soon as I transferred to your clinic I liked very much the service of your GPs. I have recommend it already to 2 of my friends and they said it was extremely good.

Doctor's attitude to the problem I come with and the care she offered

One of the doctors is Doctor Chua is one of the best comment only is not enough time to explain very well your problem cause it’s only ten minutes.
And the gap of appointment iits takes more than a weeks
The receptions are very professional n very helpful

One of the doctors is Doctor Chua is one of the best comment only is not enough time to explain very well your problem cause it’s only ten minutes.
And the gap of appointment iits takes more than a weeks
The receptions are very professional n very helpful

Doctors, Nurses and Administration Staff, all those that I have met, are professional helpful and friendly.

I am happy with the service provided at the reception and by my doctor.

Excellent customer service. Friendly staff. Excellent doctors

always receive excellent response from Dr Kilduff and nurses

Treatment is excellent; admin is efficient.

Dr Jacks & the reception staff have been excellent, clinically knowledgeable, efficient, & go out of their way to help.

Always pay attention to what I'm saying, always take a good care of me and my family. Staff at reception very friendly and helpful. The doctors and nurses- professionals! I feel in safe hands!

Dr Jacks is the best GP I’ve ever had. In fact, all the doctors are superb and the services they offer are top class.

Very competent and caring GP

Excellent doctor, nurses and other staff

I did recently recommend it to the only one who lives in the area.

Reasons I would recommend:
drs are great. They prompt, professional, and the women drs do an exceptional job of listening. I appreciate that I can have a phone call appt with them.
Reasons I wouldn’t recommend: you can only book an appt 2 weeks in advance, the reception staff is unbelievably rude, the health visitors have on 3 separate occasions not been able to provide any information other than the summative and superficial information already listed on the nhs website. For example, if you ask “why does the nhs recommend x” they are not able to tell you, and they continue to regurgitate information that they have already stated. I once heard a nurse say in front of me/ during an appointment to a colleague about a vaccine “if cqc asks, the answer is no, but go and check here” so that is an unsafe practice. Lastly, the bathrooms are quite smelly, and the lift breaks all the time.

Excellent care, very professional & fully confident in Dr Kilduff’s skills as a doctor

It is easy to book online and everyone I saw was efficient and pleasant

all doctors are really professional. Good to see Dr Redlin back at the surgery

Great doctors, nurses, reception are all top notch!

We like the doctors and people at the clinic but it’s very busy and don’t get appointment with the doctor we wanted to see most of the time

Other than delays in gettting appointments very good service and efficient

Always efficient, always friendly, highly competent doctors and all support staff. Never any undue delays in getting appointments. Ready to refer when needed.

Excellent medical and support staff. Friendly environment. Appointments most on time with short or no waiting.

Very helpful attentive and professional medical and clerical staff

Ddoctor and nurses very efficient and kind

The Dr is extremely attentive and competent:the access by phone or personally is easy the nurses nice and the location excellent

Excellent staff, both nurses and doctors. Reception team are helpful. Very welcoming and professional team. Dr Sri is fantastic

Caring and professional reasons.

Well organised and profezsiinal practice. Good punctuality with appointments. Knowledgeable and listening doctors and other practice staff.

Most sensible and helpful surgery we’be ever been with.

Sincere reception staff
Best doctor service

Prompt couteps service

Friendly staff

My appointment is always on time.
I’ve always seen the same one or two doctors and they have been excellent and I’ve never had to wait too long to see them.

Very likely, always.very efficient and always most helpful

Able to schedule an appointment for the day for urgent matters

I have been with this practice for nearly 40 years.I've always had good care from the GPS.

Friendly and professional

Good doctors and nurses.
Easy to Book appointments with about 1 week notice.
Difficult to get appointment if you are really feeling bad on the day.

Friendly staff reception and nurses and doctors....appointment times you are not kept waiting too long....Saturday appointments

Efficient and polite service.

Good doctors. Fairly easy to get a time. A little confusing experience booking online as they both list doctors and other health practitioners in the same interface.

They are very polite and with good telephone manners. The practice is clean and very friendly.

Dr Kilduff is a wonderful caring and brilliant doctor and reception and nurses always friendly and efficient.

I think is a very good Surgery.

Dr Chua is wonderful. She is the best GP I have had in my whole life. Compassionate, kind, resourceful, efficient, explaining things excellently, she is just great. The receptionists are friendly and I am so glad I changed practices to the Abingdon Medical Practice.

Friendly. Good doctors. Spend time with you and listen Nice atmosphere

All of the Drs are friendly, helpful and knowledge. They take to include me in decisions around my care and to explain things.

Top notch doctors and well run practice

They are always kind and helpful and friendly and efficient

The service that I get is really good. The staff are always polite. I would however like an app so that I can use my smartphone to make an appointment to see my doctor and nurse.

Well cared for, thank you

The team is great.

Very Friendly staff, though hard to get appointments to the doctors soon enough, but phone interviews are as efficient.


Thank you for all the kind comments, we will try to maintain this high a level of care.

We will bring the results up with our Patient Representative Group to see what they may add (to be updated).

As far as the lifts and cleaning are concerned these are organised by the estate maintenance and we will pass on your comments.

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