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Spring Newsletter 2020
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Call 111 - When it is less urgent than 999

Appointments

Make An Appointment

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Your GP practice is open and if you need to see your GP, please ring us on 020 7795 8470.

You can also call NHS 111. Please do not come to the surgery unless you have an appointment. 

If you are waiting for a check-up, please be assured we will be in touch.

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. 

 

Consultations are by appointment only. We recommend that you see the same GP on an on-going basis. This may mean you have to wait a little longer to get an appointment with your doctor who knows your history. Always let reception know who your usual doctor is when booking an appointment. Appointments can be made over the Internet using SystmOnline (Register for Online Access to appointment booking), by telephoning 020 7795 8470 or by calling into the surgery. Urgent medical problems which you feel cannot wait until the next routine appointment will always be dealt with on the same day. Please ring after 8.00am. Our aim is to offer appointments with your usual doctor for non-urgent conditions within 10 working days of the request. Please inform us as soon as possible if you are unable to attend your appointment as someone else may need it. Please note that due to the constraints of the National Health Service we are only able to offer appointments lasting 15 minutes. Inevitably this means we need to focus on a single problem area. We really do make every effort to run on time and therefore if you are more than 10 minutes late, you may be asked to re-book your appointment (in order to avoid delaying the patients who arrived on time) or wait until a free slot is available. This may not be until the end of surgery. Thank you for your co-operation.

Make A Telephone Appointment

It is also possible to arrange a telephone appointment with your doctor as it may be the matter can be dealt with over the telephone. Please call the surgery before 10.00am if possible and reception will advise what time is available to speak to your doctor.

SystmOnline Appointments

Log into SystmOnline and go to the book appointments section. For in depth help check out the Help with using SystmOnline page on this web site. For security reasons the site cannot be reached when you are abroad, in this case you will have to ring the practice.

Extended Hours Appointments

Extended Hour Hubs offer pre-booked appointments for West London registered patients at evenings and weekends. There are 2 hubs in West London:

St Charles Centre for Health - Integrated Care Centre, Exmoor St, London W10 6DZ

The Violet Melchett Clinic - Integrated Care Centre, 30 Flood Walk, London SW3 5RR

Appointments at Extended Hours Hubs

 

Violet Melchett Clinic
30 Flood Walk
London SW3 5RR

St Charles Centre for Health
Exmoor Street
London W10 6DZ
Monday to Friday 6.30pm - 9.00pm 6.30pm - 9.00pm
Saturday 8.00am - 4.00pm 8.00am - 8.00pm
Sunday & Bank Holidays 8.00am - 2.00pm 2.00pm - 8.00pm

The extended hours hubs will provide the following primary care medical services, as a minimum requirement:

  • Clinical assessment, and treatment service to patients presenting with minor injuries and mild to moderate illnesses
  • Self-care management information and advice
  • Cervical screening and contraceptive services
  • Childhood immunisations and vaccinations
  • Wound Care
  • Ear irrigation

The following services will not be provided by the extended hours hub services:

  • Patients who are identified with a potentially life threatening medical condition which is not suitable for primary care management must be immediately and safely transferred to the relevant urgent and emergency care service
  • GP appointments relating to test results received
  • Long term condition reviews and care plans
  • Medication reviews

You will be able to access the HUBs services by asking your registered GP surgery or calling 111.


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