The NHS Friends and Family Test (FFT) was created to help us understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
Your feedback is important to us, it helps the practice to continue providing the best service possible to our patient population.
We review all comments received via the NHS Friends and Family Test (FFT), but we cannot respond to specific concerns relating to your medical care.
2025 Patient Feedback
January
36 x very good
6 x good
3 x neither good nor poor
1 x poor
February
37 x very good
9 x good
2 x neither good nor poor
1 x poor
1 x very poor
March
47x very good
4x good
2x neither good not poor
1x poor
1x very poor
April
33 x very good
1 x good
2 x neither good nor poor
2024 Patient Feedback
January
39 x very good
3 x good
1 x neither good nor poor
February
44 x very good
3 x good
5 x poor
March
72 x very good
7 x good
1 x poor
1x don’t know
April
40 x very good
3 x good
2x neither good not poor
May
48 x very good
4 x good
2 x poor
June
61 x very good
13 x good
2 x neither good nor poor
1 x don’t know
July
46 x very good
11 x good
1 x neither good nor poor
3 x poor
August
38 x very good
6 x good
1 x very poor
September
41 x very good
5 x good
1 x neither good nor poor
3 x poor
1 x very poor
October
62 x very good
7 x good
1 x neither good nor poor
1 x poor
November
37 x very good
4 x good
1 x don’t know
1 x Neither good nor poor
1 x Very poor
December
39 x very good
6 x good
1 x neither good not poor
1 x don’t know
2023 Patient Feedback
Results of our 2023 patient feedback
Thinking about your GP practice, overall, how was your experience of our service? (Very good, Good, Neither good nor poor, Poor, Very poor, Don’t know)
April
4 x very good,
2 x good
May
15 x very good
2 x good
June
4 x very good,
2 x good
July
40 x very good
3 x good
August
53 x very good
5 x good
1 x poor
November
47 x very good
5 x good
1 x poor
December
35 x very good
2 x good
2 x neither good nor poor
2 x poor
Comments
Please see below a snapshot of our patient responses:
- They have never failed me
- They always give me good service
- Everyone is always polite and friendly and informative, with prompt follow-ups
- They give me hope
- Doctors are professional, competent, compassionate and attentive. They go the extra mile to help their patients. All other staff are also very helpful, friendly and courteous
- The receptionist staff are very kind and prompt and very helpful